Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 40 EUR. Please note that refunds can take four to six weeks to process.
To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and send it via post (British Council, Rue du Trône 108, 1050 Bruxelles, Belgium) or email. Please note that you need to sign the form. You can find the documents below in the download section.
Change of Test Date:
Only one change of test date is possible and free of charge if the request is received no later than five weeks before the exam. Please note that the new date must then be within three months of the original date.
To change your test date, please download and complete our Request for Refund or Test Day Transferand send it via post or email to firstname.lastname@example.org (Please note that you must sign the form).
Illness on the Test Day
If you are ill on the test day we need the following documents from you within five working days of the test date:
- An original medical certificate confirming illness on the date of the test is provided within five working days of the test date. Only original medical certificates in French, Dutch or English are accepted.
- A complete Request for Refund or Test Date Transfer Form signed by your doctor.
If we have not received these two documents at our office in Brussels by the fifth working day after the test, you will be marked as absent and forfeit all claims. You can send the scanned copies by email but the originals must be sent by post. If both documents reach us within the deadline, you have two options:
- A full refund of the test fee, less an administration charge of 40 EUR
- A single transfer to a new test date (within three months of the original test date)
Candidates who have already received a transfer to a new test date (either before the test or due to illness) and who are ill on the second test date are neither entitled to a refund of the test fee nor to any further transfer.
Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, free of charge.
Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.