Covid 19: Exams FAQs
Are you planning to open new exam sessions? Where can I find information about available test dates in my city / area / country?
The British Council is preparing to reopen IELTS exams gradually throughout August and September, in line with the slow easing of government restrictions. Your health and safety is our top priority. We therefore adhere to the ministry of health guidelines, which states that a candidate must have 4m² of space to him or herself. This affects the number of candidates who can take an exam at our venues at any time.
Due to the latest colour coding system of Belgian Ministry of Foreign Affairs, some of our staff are required to self-quarantine before entering Brussels/Belgium, thus preventing them from holding Speaking tests. This new regulation might affect upcoming exam dates and communication will be sent to candidates, albeit a little later than usual, as we are trying till the last minute to find alternatives.
I was enrolled in an exam session that was suspended. How can I transfer to another session / how can I request a refund?
If you did not request a refund after your original session was suspended, our test centre staff will inform you as soon as your session is transferred to a new date.
If our test centre is already delivering exams you may also contact the test centre directly if you wish to check your new test date or request a refund
I registered for an exam through one of your partners. How can I transfer to another date?
Please contact the school you registered with to transfer your test date.
Your office is closed to the public. How / when can I receive my test certificate?
You can access your results for IELTS through your profile on the IELTS Candidate Portal. You can preview your IELTS test results 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests.
Results for Cambridge English exams are available on the Cambridge English website to which you received your personal code. Cambridge English exam results are available four to six weeks from the exam date for paper-based exams and two weeks for computer-based exams.
The test centre will inform you of the method of delivery of your IELTS Test Report Form or your Cambridge English certificate. As we are currently not open to the public your TRF/certificate will most probably be sent to the address you provided at registration.
We are not able to provide test results over the phone, by email or fax for security reasons.
Will you be organising additional sessions for Cambridge English exams in the future?
We are working with Cambridge Assessment English to agree a calendar of sessions that will meet the needs of both our individual candidates and the schools/institutions that register candidates with us.
This is a work in progress. Please keep checking our website for up to date information about the exam session calendar or write to us to firstname.lastname@example.org.
Can you send a message to my university confirming that my exam was cancelled?
If you were registered for an IELTS test, we will inform the Receiving Organisations that you listed on your registration form that tests have been suspended.
If you were registered for a Cambridge Assessment English exam, we can inform your university if you were affected by the suspension of exam delivery. Please send an email to email@example.com with details of your test and where you would like the information to be sent to.
I am enrolled for an exam session – what health / protection measures do you have in place?
The health of our test takers and staff is our priority. Before we open any test centre:
- We ensure that we are following all local government safety guidelines as well as those of the British Council.
- We brief our test centre staff so they are up to date on what to do and how to prepare for the arrival of test takers.
We have put the following measures in place to make our test centres as safe as possible:
- Test venues will be cleaned thoroughly prior to each test session.
- In the case of computer-delivered tests all equipment will be sanitised prior to each session.
- Our staff will be wearing masks.
- You will be required to wear a mask in all common areas and maintain a 1,5 metres physical distance at all times. If you would like to, you may also wear latex gloves although this is not required.
- We will provide sanitisers throughout the test venue and we ask that all test takers use them regularly or wash their hands to help ensure a safe environment. We will not provide pens or pencils to test takers who will be asked to bring their own stationery on the test day.
Do I need to wear face mask at your premises?
All test takers and test day staff are required to wear masks in the common areas of the test venue. Even if local government regulations do not require it, we have decided to make mask wearing mandatory in the common areas to ensure a safer test environment.
Once test takers are seated in the test room they will be allowed to remove their masks for the duration of the test.
Is there any limit on the number of customers inside exam premises?
Test venues have limits on numbers of candidates that can be seated there. This will depend on local government regulations and the size of the venue. As we are maintaining physical distancing at all test venues, we will be able to accommodate fewer candidates than before Covid-19.
How I can contact Customer Service?
While our offices are closed, our customer services teams will support you via firstname.lastname@example.org. Response time might be longer than usual due to the circumstances. We are grateful for your patience and understanding and will be in touch as soon as possible.